We have this provider who is NOT on top of her shit who gets really pissy that we’re not calling insurance companies and patient assistance foundations about approvals and appeals and shit multiple times per week. And she doesn’t talk about it TO YOU–she complains to management that you’re not doing your job.
She complains that her patients are suffering unnecessary and unacceptable delays! And I’m like funny, we needed your signature on this form and it took you TWO WEEKS to sign it and get it back to us. And then you’re mad that we didn’t follow up within the week with this patient assistance foundation even though patient assistance foundations often take 3-4 weeks to reach a determination.
I’m also like… I do not get paid enough to live on. I saw what their prior approval process looked like before I got here and it was a hot mess. Shit was backed up by SIX MONTHS. I sometimes help out with other departments prior authorizations and their lists are WAY more of a clusterfuck than mine with it taking far longer for them to get things done. I recently talked to a woman in another department who has been working here longer than I have and still didn’t know how to do stuff because no one actually trained her or gave her access to any of the websites that would make her job easier and more efficient. She didn’t even know which accesses she needed. So I showed her all that stuff.
So do I work all out at this job where I don’t get paid very much and even working at ¼ capacity, I’m still doing 100x better than what they had before and significantly better than people doing the same job in other departments?
So I gotta be honest with you–I am not going to fucking work harder. It’s not that I couldn’t, it’s just that I see no reason to. If I made enough money to cover my bills, then absolutely, I would. But I don’t. So why would I make my job stressful by calling and harassing insurance companies and PAFs every single day when I KNOW they’re not going to come to a decision for weeks? What is the fucking point? Just because YOU want a decision RIGHT NOW– doesn’t mean you’re going to fucking get it.
And it’s just so fucking rich coming from this provider who does not have her shit together enough to be pointing fingers at me.
It’s just so irritating when it’s like, THIS IS HOW INSURANCE COMPANIES AND PATIENT ASSISTANCE FOUNDATIONS IN THIS COUNTRY WORK. ¾ of our providers are immigrants, but they’ve been working here for 10+ years. They are STILL shocked and appalled and upset by the US healthcare system. But instead of being like, that’s just fucking insurance companies… this one provider is like, THIS IS YOUR FAULT, MEDICAL ASSISTANT WHO MAKES POVERTY WAGES. When it’s like, I’ve only been doing this job for like 6 months and I am the one who has to tell these MDs who have been working as medical doctors in America for 10+ years how the American health insurance system works. Like what the fuck.











